Booking policy

terms & conditions

When you consent to accept this agreement, we will provide you with our services which are subject to these Terms and conditions. By proceeding with your booking, you consent to these terms and conditions. If you refuse to consent to accept our Terms and conditions, you should not proceed with your booking. If later, you withdraw your consent to accept our Terms and conditions the booking agreement between us will end as your consent and acceptance of our Terms and conditions are precedent to us providing our services to you and cancellation charges will apply as per these Terms and conditions. 

Booking

Your booking is confirmed after a 10% down payment has been received. An email will be sent to you confirming the booking details. 

In your booking you must supply the required information per guest is as follows: 

  • Full name according to passport 
  • Nationality, passport number and expiry date 
  • Date of birth
  • Dive certificates level, total number of dives and date of last dive, plus any nit6rox certifications
  • Flight details or if the night before the cruise is spent in a resort, the resort details
  • Dietary requirements, including allergies, if any 
  • Medical conditions if any 
  • Dive gear for rent (items and sizes)
  • Emergency contact (not on the trip)

Check-in

Upon checkin onboard each guests needs to fill out the checkin forms that can be downloaded here. It is strongly advisable to to do this paperwork prior to the trip and you will be asked in the booking process to prepare the checkin papers. 

Upon checkin the dive guides will request your passport and will hold on to it until at least until permission is granted to leave port. In most cases the guides will hold on to the passport for safe keeping. If you prefer to have your passport in your own possession, this is of course not a problem.

Payment

As to confirm your booking a downpayment of 10% is required. The remaining 90% needs to be paid in full 60 days prior to your arrival date. If this payment is not yet received as per 60 days prior to the arrival date, then Lovediving2 has the right to cancel the booking and apply the refund policy mentioned in this policy. 

Payments can be done by bank transfer prior to the trip. Any payment locally can only be accepted in cash (Euro / Egyptian pounds / Dollars). The applied exchange rate is based upon the daily international exchange rate of the currencies involved and will be set by Lovediving2. Cash payments need to be done preferably in the exact requested amount, as the boat does not have a cash register. 

Amendments or cancellations

Amendments or cancellations of confirmed bookings should be emailed directly at the earliest opportunity. When this has been processed, you will receive a response within 48 hours, if this is not received, please resend your email. 

Refunds

After you have confirmed and paid for your reservation, the following refund policy applies:

  • More than 60 days out = 90 % refund
  • Less than 61 days out = no refund

In case of cancellation the refund will be transferred to your bank account, within 2 weeks after the start date of the trip. Any costs that are needed to transfer the money back to your account will be at your expenses.

Cancellation of any special tanks or equipment sourced from a third party (i.e. Technical) must be received no later than 72 hours prior to your arrival. Failure to do so will incur a charge of the total rental cost. 

PADI digital course materials are non-refundable once issued and redeemed.

Guests are responsible for checking with the visiting countries embassy in their home country prior to arrival regarding visa applications. and are responsible for cancellation costs resulting in failed or delayed visa applications. 

Covid-19

We offer a free trip reschedule within 24 months if you are unable to travel due to Covid-19 related restrictions. Should you prefer to cancel instead of reschedule your trip, you will be refunded according to the cancellation policy. 

In case of ‘with Covid-19 related restrictions’ one of the following must apply:

  1. You have contracted the virus within 30 days to departure and can provide medical evidence (certificate/statement) to support this.
  2. The destination country prevents you from entering due to their governmental guidelines and restrictions on your country of residence.
  3. Your country of residence prevents you from departing due to their governmental guidelines and restrictions on the embarkation point for the liveaboard.

Only if one or more of the above apply, we will will offer a free re-schedule of your trip within 24 months from the initial departure date. Rescheduling is subject to availability. Rescheduled trips must be of equal or lesser value. Should the rescheduled trip be of lesser value, there will be no partial refunds.

Boat & cabin

In the unlikely event that the boat you have booked changes for reasons beyond our control we aim to provide a boat of the same standard however in the event this is not possible we will reimburse you the difference in cost. 

Depending on the booked trip it is likely that on the last day of diving the boat will come back to port. It is the intention to keep you on board until departure day unless stated differently in the itinerary details. In the unlikely event that the boat needs to leave port or prepare a next trip on time for any future bookings and trips, all guests will be transferred to a local hotel. Any costs for the hotel stay are for Lovediving2 under the condition that these are costs for services that normally would be provided by Lovediving2 and included in your booking. 

Each guests will be assigned to a cabin and all booking are based on cabin share (female-female and male-male) unless booked otherwise. The sharing of cabins will be assigned locally and depend on your booking. Guests that are in the same booking are expected to share, unless requested otherwise in the booking. If the boat is not fully booked the sharing of cabins still applies, private cabins are not given simply because of their availability. 

On board there is a open door policy for security reasons. Some boats offer a cabin safe or a safe drawer in the cabin to safe keep any valuables. If a boat does not offer such safe-keep options then its always possible to deposit your valuables in an envelop that is to be signed by you and will be kept in the boats safe. 

Itineraries & dive sites

All itineraries and dive sites are subject to various unpredictable changes including weather conditions and changes in local government approval. Whilst Lovediving2 make every effort, we cannot guarantee diving at specific sites. The guides and captain of the boat will have the final decision about which dive sites to visit to ensure that the guests, staff and boats safety is not compromised in any way. If in the unfortunate event that dives are missed or dive sites are not reached due to weather conditions or other unforeseeable changes, Lovediving2 will not offer a refund or compensation. 

Insurance

It is a condition of your contract with us that you purchase comprehensive dive and travel insurance cover specific to your booking. Lovediving2 will not be responsible for any financial loss incurred by issues beyond our control such as, but not limited to; weather, ‘Act of God’ or changes made by the local authorities. You are responsible to check that these include: 

  1. Dive Injury Insurance: covering all risks, costs and expenses likely to be incurred as a result of a diving injury, including but not limited to re-compression chamber treats, air evacuation, and loss or damage to possessions. This insurance should cover all scuba diving or water sports activities that you are likely to undertake during your trip, and 
  2. Medical Evacuation Insurance: covering all risks, costs and expenses likely to arise from a diving or non-diving injury requiring your evacuation to a place of specialist care, including but not limited to low altitude air evacuation; specialist treatment and direct; and indirect losses; and 
  3. Comprehensive Travel Insurance: valid at the time of booking to cover any pre-departure cancellations should you have to cancel your trip for an insured reason such as illness or serious accident, any changes or cancellation to your travel plans, loss or damage to your luggage and contents. 

You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness, diving injuries and medical evacuation. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. 

All insurances should be obtained prior to your departure. Please note that soime insurances only cover if obtained prior to booking, please be informed by your insurance company. 

Children

Children aged 12 years or younger participating in a diving course must be accompanied by a parent or guardian at the dive centre, boat, poolside, beach and on the boat when the student is in the water. 

Children aged 15 years or younger must always be supervised by a parent or designated responsible adult whilst on board a Lovediving2 liveaboard. Children may be accepted on-board for a full charter, subject to consent from the group leader. 

The minimum age requirement for RIB or speed boat trips is 8 years old. Places are subject to availability and you should discuss options with reservations before confirming your booking. Lovediving2 cannot provide a legal chaperon service. 

DIVING TERMS

Number of dives required

We recommend that to get the most from our liveaboards you are certified to 30 metres and are comfortable with drift dives, please check each itinerary for further information. The Advanced Open Water Course and/or selected Speciality Courses are offered on-board upon request.

Scuba Review

Many agencies recommend a Scuba Review if it has been longer than six months since your last dive. We advise divers to follow the agency recommendation for safety reasons The Scuba Review should be booked in advance and takes place on your first day of diving.

Responsibility

Lovediving2 dive guides will provide a detailed and comprehensive dive briefing before you enter the water with your buddy. When the guide is in the water, they will remain with the group to navigate the site and to look out for any interesting marine life to show you. The dive guide will not provide any dive training during the dive and you and your buddy dive together at your own risk. As qualified divers you are responsible for your own and your buddy’s safety during the dive and to plan your dive and dive your plan by using a personal dive computer. You must begin, execute and end the dive with your dive buddy. 

The dives that are organized are at an advanced level, meaning the dive guides guide to a depth of 30 meters. All trips are for recreational divers, for those who prefer to tech dives, there are possibilities. Please contact us to offer you suitable information. 

Night Dives

Night Diving is not allowed in the Red Sea marine parks of Brothers and Daedalus. Night diving is possible outside these marine parks and as long as the traveling permits. 

Dive equipment

Every diver is required to wear a dive computer, carry a Surface Marker Buoy (with a minimum 5 meters of line to deploy during the safety stop) and a torch. 

Included in your booking are a 12L tank (aluminum), a weight-belt and weights. Each diving guests is expected to bring their own diving equipment. If you need any rental equipment please mention exactly what and in what sizes you need in your booking. Please note that the boat does not have a fully equiped dive center with rental equipment, other tanks and or any other specialized equipment. This means that any needed equipment is sourced from outside and as soon as we set sail all needed equipment shoulkd be on board as there are no other means to get them. 

Each guests that rents equipment is responsible for checking the equipment upon checkin on board for the right sizes, making sure all needed equipment is onboard and all is working properly. Any damage or loss of diving equipment is the sole responsibility of the concerning guest. In the unlikely event that rental equipment is damaged or lost, the guests will be held responsible and replacement costs will be charged.

Nitrox

If Nitrox is provided onboard it will be between EANx28 and EANx-33. Unless specifically and timely requested, booked and paid, there will be no possibility to offer Nitrox at a specific % due to the membrane system on most boats. 

Nitrox is offered per trip and not per dive, using less Nitrox as planned does not result in a refund. 

Alcohol

Please be aware that the risks associated with diving and water activities are increased with the consumption of alcohol or under the influence of a hangover can impair your judgment and when scuba diving can increase the risk of decompression sickness. Please drink responsibly, within your own limits and act with respect for others and your own safety at all times. Lovediving2 reserve the right to refuse entry to the water if guides believe you are no longer safely in control of your own actions and safety. If the guides deem that you are unfit to dive you will be asked to sit out the dive. Your safety and well-being are paramount so this request by the dive guides will only be made to avoid accidents. 

Behavior

Anti-social or aggressive behavior will not be tolerated and individuals who cause a disturbance to other guests may be removed from the liveaboard. 

Other water-based activities

If you are taking part in other water-based activities such as but not limited to; kite-surfing swimming, snorkeling, kayaking, stand-up paddle boarding and surfing you do so at your own risk. When leaving the boat to take part in any water-based activity please ensure you have informed a member of staff so that they can monitor the conditions and are aware that you are no longer on the boat. Safety equipment is available if you do not have your own.